Digital Receivers

Most security alarm panels have a digital dialler built in as a standard option. A digital dialler uses the conventional telephone service or PSTN (Public Switched Telephone Network) to transmit signals to the monitoring centre.

Control Room utilises the very latest equipment including; FE 900 Digital IP Receivers which have a host of added features, such as Caller ID handshake assignment allowing more secure, efficient and faster transmission acknowledgement. CID Signal tracking, Handshake listen and record for diagnostics and a whole lot more.

Diallers are the most common method of communicating to a monitoring service; the initial outlay is very low however ongoing costs can fluctuate dramatically because the Client (end user) pays a local phone call cost every time the alarm panel communicates with the Control Room Monitoring Centre.

As part of our Total Quality Management plan we utilise 1345 **** numbers, the benefits of these numbers are:

Redundancy is provided to the end user by way of provision for the alarm panel to report to two separate 1345 numbers which in turn are connected to two separate answer point numbers on different PSTN networks and with two dialler receivers. This makes the transmission path fully duplicated but it is still not constantly monitored. It is strongly recommended that 1345 numbers be used rather than the standard 10 digit numbers. Should our (Control Room) PSTN lines fail the 1345 number is automatically re-routed to our Multi-Path IP SG2 receiver.

Portability- Should our monitoring centre relocate to a new exchange area there is no added cost to the Bureau or their client for reprogramming the Alarm System. The transfer can take place seamlessly in an instant.

Priority – 1345 **** numbers have priority in the event of service interruptions and changes to the ever expanding Telco networks, thus saving the cost of reprogramming alarm systems.

Cost – We receive rebates from Telco’s for traffic across the 1345 **** numbers and these rebates are used to offset monitoring fees to the customer.

The use of a dialler as the transmission method is based on the risk assessment for the premises as contained in Australian Standard AS2201 Part1 (Systems Installed in Clients Premises), and the specifications and limitations are contained in AS2201 Part5 (Alarm Transmission Systems).