Services

Security Systems are vital investments in the protection of families, property, plant-equipment and possessions and as such should do more than just annoy the neighbours with ringing bells and sirens which by law must shut down after 5 minutes.

No, most neighbours will not race over to see what caused the alarm which is just as well, imagine the law suit should the neighbour suffer injury on the property due to a fleeing burglar – The Law says the property owner is responsible, therefore liable.

Yes, most Alarm systems can report to mobile phones, computers or palm tops for “Self Monitoring” but is the recipient available 24/7 and more to the point, is the recipient prepared to take appropriate action at the time.

Consider that a Monitoring Centre has staff prepared for these events at all times, while you or your client may be; asleep, in the shower, business meeting, theatre, aeroplane, train, bus, or engaging in their favourite physical activity. Your client may even value all of these activities at less than a dollar a day and look forward to the interruptions, even if they were delayed several hours because their mobile phone was out of range – their investment’s notification of the event is only as good as the response it engenders.

Security alarms, hold-up, duress, emergency, fire, medical and critical plant alarms are strictly supervised by Control Room’s dedicated staff utilising sophisticated computerised equipment. The right response, at the first sign of trouble, adds that extra measure of protection. In addition Control Room maintain historical records of the conditions monitored by ADSW (Monitoring Software & Database) with a list of people and authorities you select to notify.

Visual Verification

Visual Verification and more has come to “Control Room” with its many benefits. This has been extensively tested in our Monitoring Centre with very gratifying results, it remains in place as a training tool for our staff. We have a number of clients utilising this product and service. An OzVision PDF Benefits Brochure, Video Viewer and sample Video file can be downloaded by clicking on the following links:

 view Benefits Brochure PDF

 

 

 

Call Centre

We are a highly focused, enthusiastic Monitoring Centre offering the complete solution to our clients needs. Our success is based on the quality and extent of services offered to our Bureau clients and their loyalty & trust in everything we do.

All clients have direct access to the Control Room business owners ensuring swift problem solving and effective relationship development.

Our staff have broad ranging abilities and training; combined with Control Room’s cutting edge technologies we are capable of providing the following services, or typically a range of these services in one blended campaign:

• Inbound Sales
• Inbound customer service
• Help Desk
• Technical Support
• Credit Card Processing
• Email Services
• Credit Collection
• Full and partial project management
• Printing 

Welfare Checks

Welfare checks are an imperative part of employee occupational health and safety in the ever growing hostile environment of some work places. Consider for a moment some of the problems you face whilst running your business and you will reach the conclusion that a major concern is the ability to effectively service your clients with reliable, punctual employees. Fore example, static guards, patrols, tradespeople.

Control Room can set up schedules by location to effectively monitor and respond to a wide range of scenarios.

These are just a few examples of concerns that Control Room can monitor, failure to meet deadlines can be followed up with each clients OH&S procedure.

GPS Tracking (VMI)

In addition to effectively managing your own service crews by answering the 3 basic questions; where has he been? How long was he there? and, where is he now?

GPS provides the total security solution for your client’s mobile assets. Using the latest sophisticated satellite, cellular technology, and alarm immobilisers to protect and monitor:

 

 

• Motor car
• Heavy vehicle
• Motor cycle
• Caravan
• Trailer
• ShedRoad industrial machinery
• Large equipment
• Jet ski
• Any type of vessel
• Any other mobile asset
• Even your home or business

Solar Panel Charging

Virtually anywhere in Australia, and when required. No power, no problem, discuss solar panel charging options for those sheds housing historic vehicles, equipment or furniture. Our tracking solutions are capable of monitoring or tracking your clients asset situation. GPS tracking is designed to totally protect all assets in most types of situations.

GEO electronic fencing facility

Invisible boundaries are set by our base station limiting the unit operating locations through the satellite network. If your asset leaves that area, it activates an alarm and we commencing tracking for you.

• Vessels straying anchor - now protected,
• Local hire vehicles or boats late back - now protected,
• Forklifts or containers taken from sites - now protected,
• Building a home with no power connected - now protected,
• White goods delivered to sites - now safe guarded.

Protect your clients jet ski or cabin cruiser with our range of units. Hire companies; locate late return vehicles simply and effectively. GEO fencing will also alert you if your local hire rules (for instance - operate only in inland waters etc.) have been breached.

Boat hire businesses, check where your vessels are operating or mooring each night. Not just a lucky guess where the hirer may think the location is, know exactly where the overnight mooring is. It’s too late when that distress call comes in. Include a breakdown and/or panic alarm to ensure instant response to urgent situations.

Obtain the location of your loved ones if they are unexplainably late home. Get the protection you want, or the facilities and functions you need for your hectic business or home life from Control Room - serving the community better.